Mustimuhw Citizen Health 

Virtual Care & eReferral

MIS is excited to have launched new solution offerings to enable virtual care priorities and improve citizen engagement. These easy-to-use tools will advance communication, collaboration and care coordination among citizens and their wellness teams. This is made available through partnership with WelTel Health and Novari Health.

WelTel Health

A secure communication hub for health clinics that facilitates community outreach and communication through SMS text messaging, the most commonly used and available messaging pathway for clients.

WelTel’s secure platform supports automated check-in messages from wellness teams, allowing clients to report any health issues or concerns. The WelTel system triages the clients’ responses to allow wellness teams to follow up on those clients who need care the most.

Clients require only a basic mobile phone; data plans or connection to the internet are not necessary.

This communication hub enables:

  • Population outreach — keeping track of at-risk clients.
  • Supporting communication with individual clients or groups of clients through individual or targeted group messaging.
  • Rich data visualization for the clinic; and private messaging between care providers.

Novari eVisit

A state-of-the-art virtual care solution that enables your clients to access their Health Centre care providers through secure messaging and/or video conferencing. Clinical encounters occur in the context of a “visit” to be charted and reported through the cEMR.

Virtual access, through desktop computer or mobile devices, to nursing, mental health, and other allied providers greatly enhances the client-provider communication and convenience. It is not intended to replace normal clinical encounter workflow but rather to enhance it.

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Novari eRequest

A robust health eReferral system that enables real-time electronic management and routing of referrals.

Most Indigenous Health Centres struggle with paper/fax external referral processes. In addition to having greater privacy risks, utilization of fax referrals adds extra time and effort to the referral process and adds little in terms of business intelligence and tracking. The eRequest solution offers a fully digital process that supports both efficiency and the ability to track referral status and monitor wait times. The deployment of the solution allows for a gradual transition from fax referrals to a fully digital process.

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Created by First Nations for First Nations